Can I exchange my tickets?

Tickets cannot be exchanged or changed.

I bought my tickets on the Ice Palace website
. How can I collect my tickets?

Either at the ticket office or by e-ticket on your phone.

Can we bring food into the theatre?

All outside food is forbidden in the theatre.

Can I film or take photos?

Photos and videos are only permitted at the end of the show.

Are there seats for people with reduced mobility in the theatre? How do I reserve these seats?

The theatre has disabled access only in the main auditorium. The toilets are not accessible.

Are there catering facilities inside the venue?

The theatre bar is open before the show and during the interval.

What time do the doors open? What time do I have to be there?

Doors open 30 minutes before the start of the show.

In the event of delay

Entry to the auditorium once the event has begun is subject to restrictions so as not to disturb the artists and the public already in the auditorium; after the time indicated on the ticket, your place can no longer be guaranteed.

Bike, scooter, suitcase?

For safety reasons, bicycles, scooters and suitcases are not allowed inside the theatre.